Privacy Policy
1. General Provisions
This Privacy Policy governs the manner in which our website collects, uses, maintains, and discloses information collected from users. The policy complies with the General Data Protection Regulation (GDPR), UAE Federal Law No. 45 of 2021 on the Protection of Personal Data (PDPL), and other applicable privacy laws. By accessing or using our website, users consent to the terms of this Privacy Policy.
2. Information We Collect
We may collect the following categories of personal and non-personal information:
- Personal Identification Information: Name, email address, phone number, IP address, payment details, and location data.
- Technical Data: Browser type, operating system, referral sources, and usage patterns.
- Usage Data: Information about user interactions, time spent on pages, and preferences.
- Communication Data: Feedback, support inquiries, and emails.
- To provide, operate, and maintain our services
- To improve user experience and website functionality
- To communicate with users, respond to inquiries, and offer customer support
- To personalize content and offers based on user preferences
- To process payments and transactions
- To comply with legal obligations under UAE and international regulations
- Access their personal data
- Request correction of inaccurate data
- Request deletion of their data
- Object to or restrict processing
- Withdraw consent at any time
- Lodge a complaint with a supervisory authority
We do not knowingly collect data from minors under 18 years of age.
3. How We Use Information
We use collected data for the following purposes:
4. Data Protection and Retention
We implement industry-standard security practices to protect user information against unauthorized access, alteration, disclosure, or destruction. We use SSL encryption, firewalls, and secure server infrastructure.
Data retention is determined based on the purpose for which the data was collected and relevant legal requirements. Generally, we retain user information for no longer than necessary, not exceeding five (5) years unless a longer retention is required by law.
5. Data Sharing with Third Parties
We do not sell, trade, or rent user personal information. We may share data with third-party service providers who help operate our website or deliver services, such as payment processors, analytics tools, or cloud storage providers. All such parties are contractually obligated to comply with privacy and data protection standards.
We may also disclose information when required by UAE law, court order, or to protect our legal rights.
6. Use of Cookies
Our website uses cookies to enhance user experience. Cookies are small files stored on a user’s device that track user behavior, remember preferences, and improve website performance. Users can modify browser settings to disable cookies; however, doing so may affect site functionality. Detailed cookie information is available in our Cookie Policy.
7. User Rights
In accordance with the GDPR and UAE PDPL, users have the right to:
All requests can be made through our contact form or via email.
8. Changes to the Policy
We reserve the right to modify this Privacy Policy at any time. Changes will be effective upon posting on our website with the updated revision date. Users are encouraged to periodically review this policy for updates.
9. User Consent
By using our website, users agree to the terms outlined in this Privacy Policy. Continued use of the website following changes constitutes acceptance of those changes.
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📍 Office 3202, The One Tower, Barsha Heights, Dubai, UAE
📞 +971 4 531 1225